Privacy Policy

Effective Date: January 1, 2026

At PlateauTec (الهضبة للأنظمة التكنولوجية), we are committed to protecting the privacy and security of our clients, their end-users, and visitors to our platforms. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, SaaS products (such as Assetuva, Sci-Math, Plateau-Fit, and Axenda), and hardware-integrated services (such as our Parking Management System).

1. Information We Collect

Because we operate at the intersection of software and physical infrastructure, the data we collect falls into two main categories:

A. Information You Provide to Us

• Account Data: Name, email address, phone number, and professional credentials when you register for platforms like Sci-Math or Assetuva.
• Financial Data: Billing details and transaction history required for processing subscriptions or parking fees.
• Profile Data: Information entered into specific modules, such as student academic progress in Sci-Math or health metrics in Plateau-Fit.

2. How We Use Your Information

We do not sell your personal information. We use the data we collect solely to deliver, secure, and improve our services:

• Service Delivery: To authenticate users, process transactions, and operate facility gates.
• System Intelligence: To generate actionable KPIs for enterprise management (such as workforce efficiency in Axenda or predictive maintenance alerts in Assetuva).
• Communication: To send critical system alerts, maintenance updates, and administrative notices.

3. Data Sharing & Disclosure

We only share data under the following circumstances:

• Service Providers: We may share data with trusted third-party cloud infrastructure providers (e.g., secure hosting environments) who adhere to strict data processing agreements.
• Enterprise Administrators: If you are using our software through your employer, educational institution, or facility manager, your administrative team will have access to your usage data in accordance with their own organizational policies.
• Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.

4. Data Retention

We retain personal and operational data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. For example, transient hardware data (such as temporary parking camera feeds) is routinely purged or anonymized according to the specific configuration requested by the facility administrator.

5. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data ("Right to be Forgotten").
• Opt-out of marketing communications.

To exercise any of these rights, please contact us using the information provided below.

6. Security

We take data protection seriously. We implement robust physical, technical, and administrative safeguards to prevent unauthorized access. For a detailed breakdown of our security architecture, please review our Security Policy.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our technology ecosystem or regulatory requirements. We will notify you of any significant changes by posting the new policy on this page and updating the "Effective Date" at the top.